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Services

Intelligencethat does the work.

AI and automation that do real work.

Agents, automations and integrations that take repetitive work off your team, answer customers around the clock and keep information moving between your tools.

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Watch an agent work.

A garage, a customer, and a booking made in Swahili. Beside the conversation is what the agent did behind each reply.

An example with invented names and prices.

Behind the scenes

  • Understood it as Swahili, and as a booking request
  • Checked the calendar: two free slots tomorrow
  • Noted the slot and the car
  • Looked up the price for a standard service
  • Sent an M-Pesa request for the deposit
  • Deposit received: slot held
  • Booked it, and set a reminder for the morning
  • Rule it follows: a request for a discount goes to a person

You set the lines.

An agent is only as trustworthy as its limits. Before it talks to a single customer, we agree what it may do alone, what it must ask about, and what it hands to a person.

On its own

Does it, and records it

  • Answers from your own prices, hours and policies
  • Books, moves and cancels slots in the calendar
  • Sends confirmations and reminders

Asks first

A person says yes

  • Discounts and refunds
  • Anything outside the rules you set
  • Anything it isn’t sure about

Hands over

A person takes it from here

  • Complaints and upset customers
  • Medical, legal and financial questions
  • Anyone who asks for a person

AI agents

Agents that answer customers on WhatsApp and the web, qualify leads and book appointments.

An agent is software that can read a message, decide what to do and do it: answer a question, qualify a lead, book a slot, hand over to a person. We design the conversation, connect it to your systems and tune it on real conversations.

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What it includes

  • Conversation design and tone of voice
  • WhatsApp and web chat channels
  • Connection to your calendar, CRM and knowledge
  • Hand-off to a person, with the context
  • Rules for what the agent may and may not do
  • Review and tuning on real conversations

Automation

Workflows that move information between your tools, without copy and paste.

Most businesses run on a few tools and a lot of copying between them. We map where information moves by hand, then automate it: reliably, with a record of what happened and a person in the loop when judgement is needed.

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What it includes

  • Workflow mapping
  • Automations between your tools
  • Approvals and exception queues
  • Scheduled reports and reminders
  • Logging and error alerts
  • Documentation for your team

Integrations

CRMs, payments, messaging, AI models and data connected into one system.

Your tools should agree with each other. We connect CRMs, payment and messaging providers, AI models and your own data into one system, with the rules for what happens when two of them disagree.

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What it includes

  • API and webhook integrations
  • Payment and messaging providers
  • CRM and accounting connections
  • Data sync with rules for conflicts
  • Monitoring and automatic retries
  • Documentation for developers

Business systems

Internal tools, dashboards and portals your team runs the business on.

The software your team opens every morning: dashboards, back offices and portals for staff or customers. We build them around the way your team works, with the permissions and the history a business needs.

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What it includes

  • Dashboards and reports
  • Staff and customer portals
  • Roles and permissions
  • Workflows and approvals
  • Import from your spreadsheets
  • An audit trail of who changed what

And the rest.

Tell us what you’re building.

A 30-minute call is the quickest way to see if we’re the right fit. Or send us a message, whichever suits you.

Book a callChat on WhatsApp
Or send us the spreadsheet your team runs on.